سياسة الاستبدال والاسترجاع

First. Return policy: 1- Time period: Without prejudice to the provisions of the contractual and statutory warranty, the customer has the right to replace the product within (7) days from the date of receipt of the order. 2- Replacement conditions: The replacement must be within the specified time period. The product must be in the same condition as received with its original packaging, without any damage. 3- The customer has the right to replace the product in the following cases: If the product was manufactured based on the customer's request or according to specifications set by them, excluding products with a defect or that violated the specifications set by the customer. If the product consists of video tapes or discs or CDs or software that has been used. If the product consists of newspapers or magazines or publications or books or other works. If the product is digital products, for example digital cards. If a defect appears in the product due to consumer mishandling. If the contract involves providing accommodation, transportation, or catering services. If the contract involves purchasing software download products online. Second. Return policy: 1- Time period: Without prejudice to the provisions of the contractual and statutory warranty, the customer has the right to return the product within (3) days from the date of receipt of the order. 2- Return conditions: The return must be within the specified time period. The product must be in good condition and the customer must not have used the product or benefited from it, and Fun Market store has the right to inspect the product before return to ensure its condition. 3- The customer has the right to return the product in the following cases: If the product was manufactured based on the customer's request or according to specifications set by them, excluding products with a defect or that violated the specifications set by the customer. If the product consists of video tapes or discs or CDs or software that has been used. If the product consists of newspapers or magazines or publications or books or other works. If the product is digital products, for example digital cards. If a defect appears in the product due to consumer mishandling. If the contract involves providing accommodation, transportation, or catering services. If the contract involves purchasing software download products online. Third. Shipping costs: 1- If the product has a defect or defect from the manufacturer or as a result of damage during shipping or the product differs from the requested, the store will bear the shipping costs. 2- If the return is without any reason, for example: the customer no longer desires the product, or wants to replace it, or did not receive the order from the shipping company, the customer will bear the full costs of return/replacement shipping and delivering the product to the shipping company. Fourth: Order cancellation. The customer has the right to cancel the order before the order status (executed) and the order is delivered to the shipping company, and if canceled after execution, the value of the product will be refunded after deducting the shipping cost, including free shipping. Fifth: Refund. 1- If payment was made by bank transfer, we will contact the customer to provide us with their bank account for the transfer. 2- If payment was made by credit cards, the amount paid will be refunded to the card from which the customer paid, and it may take (14) working days for the amount to appear in your bank statement. 3- If payment was made via Tapy or Tamara or M.E.S Pay, the amount paid through them will be refunded. Sixth: General provisions. 1- Fun Market store may choose to accept or reject or cancel the customer's order in some cases, for example if the product you want to purchase is unavailable, or if the product was priced incorrectly, or if the order was found to be fraudulent. 2- Fun Market store will refund what the customer paid for orders that are not accepted or canceled. 3- Products purchased with vouchers, coupons, gift cards, or points systems are non-refundable but can be exchanged. We are honored by your visit to this page and wish you an enjoyable shopping experience. Last updated on August 17, 2023.